Privacy Policy for "Qablannawm" Application

Effective Date: January 23, 2024

Last Updated: August 25, 2024

Introduction

"Qablannawm" ("we," "our," or "us") is committed to protecting the privacy of users ("you," "your") who interact with our mobile application and related services. This Privacy Policy explains how we collect, use, and protect your personal information, and it outlines your rights regarding your data. By downloading, accessing, or using the "Qablannawm" application, you agree to the terms of this Privacy Policy.

Scope and Application

This Privacy Policy applies to parents or legal guardians who create accounts for their children on the "Qablannawm" application to access audio content and stories designed for kids. It also applies to any users who interact with the application. The policy covers information collected both online and offline, including through our application, website, customer support, and other related services.

Information We Collect

We collect several types of information to provide and improve our services:

• Personal Information: We collect personal information provided by parents or legal guardians during the account creation process, such as the child’s name, date of birth, and account credentials (e.g., username, password). This information is necessary to personalize and enhance the user experience within the application.
• Usage Information: We automatically collect information about how users interact with our application. This includes data such as device type, operating system, IP address, application usage statistics, and interaction with content (e.g., stories listened to, time spent on the app).
• Location Data: We may collect location information if you enable location services on your device. This data is used to provide location-based services and content within the application.
• Parental Consent: We do not knowingly collect personal information directly from children under the age of 18 without parental consent. Parents or legal guardians are required to provide consent and create accounts on behalf of their children.

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, personalize, and improve our services, including delivering age-appropriate content, managing subscriptions, and enhancing the overall user experience.
• Communication: To communicate with parents or legal guardians regarding account management, subscription details, and important updates related to the "Qablannawm" application.
• Security: To ensure the safety and security of our services, including preventing unauthorized access, detecting and preventing fraud, and safeguarding personal information.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes, including responding to legal requests and preventing harm to users or others.
• Analytics and Improvements: To analyze usage trends, monitor the performance of our services, and make data-driven improvements to the application.
• Advertising: We may use anonymized data for advertising purposes, including serving personalized ads based on user preferences and interests. We do not share personal information with advertisers without your consent.

Subscription and Payment Information

For access to premium audio content, we may require subscription payments. Payment information, such as credit card details, is securely processed by third-party payment service providers. We do not store sensitive payment information on our servers. All transactions are encrypted, and payment data is handled in compliance with applicable security standards.

Information Sharing and Disclosure

We do not share personal information with third parties except in the following circumstances:

• Service Providers: We may share personal information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, customer support, and marketing. These providers are contractually obligated to protect your information and use it only for the services they provide to us.
• Legal Requirements: We may disclose personal information if required by law or in response to valid legal requests, such as subpoenas, court orders, or government regulations.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, personal information may be transferred to the new owner as part of the transaction.
• With Your Consent: We may share personal information with third parties if you provide explicit consent for such sharing.

Information Security

We implement a variety of security measures to protect the information we collect, including encryption, secure login processes, and regular security audits. However, please note that no method of data transmission over the Internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

Cookies and Tracking Technologies

The "Qablannawm" website and application may use cookies and similar tracking technologies to enhance the user experience, analyze usage patterns, and provide personalized content. By accessing and browsing the website or using the application, you agree to the use of cookies. You can manage your cookie preferences through your browser settings, although disabling cookies may affect the functionality of our services.

Parental Controls and Data Access

Parents or legal guardians have control over their child's account and can access, modify, or delete the information provided. They can also manage subscription preferences and control the content accessible to their child. To request access to, correction of, or deletion of your child's personal information, please contact us using the information provided below.

Data Retention and Deletion

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. Once personal information is no longer needed, we securely delete or anonymize it. Parents or legal guardians can request the deletion of their child's personal information at any time by contacting us.

Your Rights

You have the right to access, correct, or delete your personal information at any time. You also have the right to withdraw consent, object to data processing, and lodge a complaint with a data protection authority if you believe your rights have been violated. To exercise these rights, please contact us using the information provided below.

Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Users will be notified of any substantial changes through the application or other means. Continued use of the services after such notice constitutes acceptance of the revised policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email: help@qablannawm.com

Customer Support: Accessible through the application's customer support feature.

By using "Qablannawm," parents or legal guardians acknowledge and agree to the terms outlined in this Privacy Policy, ensuring a secure and enjoyable experience for their children on the application.